“QuickBooks File Wouldn’t Upgrade…”
There’s always a little excitement when you install your new version of QuickBooks. You’re eager to see what the new interface looks like, and check out some of the new reports and features. So if your data won’t upgrade, eagerness can turn into frustration.
Let’s back up a step. Normally, QuickBooks is designed to automatically convert your file to the new version simply by opening the file. Let’s say that you have been running QuickBooks Premier 2012 and you now install QuickBooks Premier 2013. Your data will automatically be updated to 2013 format just by opening your company data in the new version. The software will make you create a backup and tell you that your data will be irretrievably converted to 2013 format (you can’t go back). With your approval, QuickBooks converts your file to version 2013, and you’re good to go. That is the normal user experience.
But what if that doesn’t work?
Sometimes QuickBooks doesn’t encounter problems with a company file until it tries to upgrade it to a newer version. Some kinds of data problems don’t get exposed until all the information in the file has to be touched, which is what happens when you upgrade your file. If there is just one bad record buried down in the file, it can throw a wrench in the file upgrade process.
Only a small percentage of upgrading users encounter this. If it does happen to you, your file can be repaired and upgraded in almost all instances, and overnight turnaround is available. Here’s a comment from someone who experienced this:
“We had a client with a corrupted QuickBooks file that wouldn’t upgrade to QuickBooks 2012 and had some other issues. We uploaded the file and a few days later had a working file. This is a great service when (not if) there are problems with QuickBooks data files.” — Scott Scharf, Catching Clouds LLC
Source: QuickBooks and Your Business Blog
You can contact Quickbooks Support for further information about having your file replaced.