Anyone who has spent time in an office environment has likely endured a little incivility: The coworker with the very loud phone voice, the perpetually grumpy cubicle mate or the staffer who eats fragrant meals at her desk every day. More than just irritating, these seemingly minor acts of incivility can add up to something much more serious if they’re not addressed.

According to Lewena Bayer, president of Civility Experts, and a cultural competence assessor and Canadian culture and communications facilitator, if these small but troublesome behaviours are left to fester, more positive team-oriented behaviours will suffer, leading to negative effects on productivity and profit.

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